OLELON BATTERY 8-YEAR WARRANTY
Olelon Energy Company (“Manufacturer”) warranties each Olelon® – branded battery sold by Olelon or any of its authorized distributors or dealers in the United States and Canada to be free of defects in material and workmanship for 8 years (prorated monthly), after the date of purchase, as evidenced by the original receipt (the “Warranty Period”). Batteries must be registered within 30 days of purchase to activate the 8-year warranty.
NON-TRANSFERABLE
This Warranty applies only to the Product’s original end-user / application owner and is not transferable to any other person or entity.
NOT COVERED BY THIS WARRANTY:
The manufacturer has no obligation under this Warranty concerning any defects or damage to the Battery arising from any abuse or mishandling of the Battery (“Product”), or from any one or more of the following:
- Failure to properly install the battery.
- Failure to properly store the battery. This includes not disconnecting the battery/s from any items that may draw power.
- Damage due to over-tightening and stripping the terminals.
- Not using an Olelon Battery lithium charger
- It was not properly balancing series systems with automatic balancer or manual balancing.
- Product that was used for applications other than which it was designed and intended for.
- Misapplied or improperly sized Battery for the application, for example too few Amp Hours for System.
- Incorrect voltage applied to the application.
- Batteries that have had the manufacturing date codes destroyed or tampered with.
- Breakage, freezing, wreckage, water damage, melted and broken terminals.
- Damage caused during shipping or mishandling of the Product.
- Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, installing in reverse polarity.
- Environmental damage; inappropriate storage conditions as defined by the Manufacturer; exposure to extreme hot or cold temperatures (See website for temperature range).
- Product that has been opened, modified, or tampered with.
- Using Discharge/Test machines.
HOW TO MAKE A CLAIM:
Warranty claims are only to be made by the end-user / owner of the application.
All requests must start by filling out a Technical Support Request which can be found under the support link on the manufacturing website. The TSR will be reviewed and responded to with the necessary technical assistance.
If technical assistance does not resolve the issue and the claim is seemingly covered under warranty the manufacturer will send approval for the product back at the expense of the end-user / owner of the application to Olelon Battery. Every box must include the Approval to Send letter, a copy of the TSR, and the original proof of purchase. If this is not included the item will be returned to sender.
The manufacturer will test the product and determine if the product was affected by the above defects or damage to the Battery arising from any abuse or mishandling of the Battery (“Product”). See a list of non-covered conditions located above.
Warranties are only for repair, replacement, or substitution, at Olelon Battery’s sole discretion. Refunds are not available.
The Product must be shipped in compliance with UN38.3. Please note that DOT requires all persons shipping batteries to be Hazmat certified.
United States and Canada only
WARRANTY DISCLAIMER:
This warranty is instead of, and the manufacturer disclaims and excludes, all other express warranties. The manufacturer further limits the duration of all, whether statutory, express, or implied warranties, including, without limitation, any warranty of merchantability or fitness for a particular purpose, to the warranty period.
The manufacturer’s exclusive liability for breach of any warranty on the Battery shall be to replace the Battery within the warranty period by the terms of this warranty. In no event shall the manufacturer be liable for any loss or damages of any other kind, whether direct, incidental, or consequential including lost profits, exemplary, special, or otherwise, including any lost profits or removal, shipping, or installation expenses.
EXCEPT FOR THE WARRANTY SET FORTH ABOVE, SELLER MAKES NO WARRANTY WHATSOEVER CONCERNING THE GOODS, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
LEGAL RIGHTS:
This Warranty gives you specific legal rights, and you may also have other rights which may vary from country to country or state to state. Some countries and states do not allow any limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.